Accounts, Users and Sessions

How to sign up to Cosnautas

It’s very easy:

1. Go to the «Registration» page;
   
2. Fill in the boxes, click «Confirm» and go to the following page;
3. Select the type of subscription you wish to buy;
4. If your subscription is not free, make the payment using your preferred method (Paypal or credit card);
5. Activate your account clicking on the link sent to the email address you registered with;
6. Select «Enter» in the «Home» page, type in your username and password and access your account.

How to purchase a gift subscription

1. Click on this link, which you will also find in the «Home» and «Registration» pages;
2. Select the gift subscription you wish you purchase;
3. Fill in the information requested;
4. Make your payment.

What is the difference between Cosnautas Basic, Español, Français, Deutsch, Português, and Platinum?

• Cosnautas Basic: allows access to all our complimentary resources, i.e., Árbol de Cos, SME, Allergology and Immunology, DIC, IRIS, Covid-19, DPS and Cercaterm;
• Cosnautas Español: enables access to the Libro Rojo, in addition to all our free resources;
• Cosnautas Français: allows access to MedLexic,in addition to all our free resources;
• Cosnautas Deutsch: enables access to Medizin,in addition to all our free resources;
• Cosnautas Português: allows access to DDD, in addition to all our free resources;
  
• Cosnautas Platinum: enables access to absolutely all our resources, both free and paid ones.

Is it possible to trial Cosnautas Français, Español, Deutsch or Português before signing up for a paid subscription?

Yes, of course it is. You just need to sign up to Cosnautas Basic, which is a completely free. 

As soon as you activate your account, you will have access, for a whole week, to ALL of the Cosnautas resources. At the end of the trial period, if you decide not to purchase a paid subscription, you will still be able to access our free resources, i.e. Cercaterm, DPS, Covid-19, IRIS, DIC, Allergology and immunology, SME et Árbol de Cos.

How to change or renew your subscription

1. In the top right corner under your username, click on «My subscriptions» from the drop down menu; 
2. Then, in the lower left corner of «My subscriptions» page, click on «change or renew subscription».

What does the message «This user has exceeded the number of connections» mean?

If you have purchased an individual subscription, you may only connect to Cosnautas from a single device or browser. This message warns you that you have more than one active session open simultaneously. We recommend to always close your session before turning off your device, although after an hour of idle time your session will automatically close, and you may then start a new one. If the problem persists, do not hesitate to contact us.

Invoices and Receipts

How can I request an invoice?

If you are self-employed or a company, during your purchase process in the «Payment method» page you may check the box «I am self-employed or a company and need an invoice» and then fill out the required data for invoicing purposes. Once payment is made you will receive an invoice by email. You may also download it from «My subscriptions» tab. If you do not require an invoice, you will be getting a receipt as proof of payment.

How to redeem a code to pay for a subscription

If you still don't have a Cosnautas account, you must create one following the instructions described in the paragraph «How to create an account».

Once you have accessed your account, follow these steps:

1. Go to «My subscriptions» tab, click on «Buy or extend»;
2. Check the box «I have a code to redeem for a subscription»;
3. Type the code and click on «Continue».

How to use a discount code

1. Go to «My subscriptions» tab, click on «Buy or extend subscription»;
2. Select the subscription you wish to purchase and click on «Continue»;
3. Go to «Payment method», type in the code in the box and click on «Continue».

How do I listen to the pronunciation of the headwords?

Most resources include one or more loud-speaker icons within their entries. By clicking on these, you can listen to the pronunciation of the headwords. These buttons are programmed to pronounce commonly used words. However, please note that the pronunciation of certain uncommon words—such as proper names, foreign terms, technical words with Greek roots, homographs, acronyms, or abbreviations—may not always be fully accurate. We apologise for this limitation, which is due to the external service used to provide this functionality.